To keep our prices as low as possible and offer Free Shipping we have a NO RETURN - NO REFUND policy. However, if the product does not arrive, per tracking, or is damaged (with pictures to prove it) you will receive a full refund.
Since we offer free shipping from China it can take about 2-4 weeks, sometimes shorter sometimes longer, to receive products. Moreover, our prices can change without notice. Upon your product being shipped you will be provided a Tracking Number and a shipping screenshot. Be patient, use Arrive and USPS to check your tracking, and if you do not receive your product per tracking, please contact me. I will do my best to resolve the issue – either re-sending the product or providing a refund.